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Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
Do you have a shop?
Do you sell wholesale?
How many beads do I get to a strand?
Will the item I receive be the same as on the Website?
Why do some beads have a "Special Price"?

Shipping & Delivery: Orders will be posted to the address you give in your Shipping Information. Please ensure this is entered correctly - we can take no responsibility for lost items if the Shipping Address is incorrect. If your order is received before 12am, we aim to include it in that afternoon's postal collection (except Wednesday and Saturday when there is no afternoon post). You should receive your order within 24-48 hours. Tracking information will be sent to you to enable you to trace your order. International Orders will be posted by International Airmail Signed For and can can take between 5-7 days for Europe or 7-10 days for Rest of the World - because of additional security employed by the US and delayed delivery up to 3-4 weeks, we no longer ship to USA.; Shipping charges are weight based and you can see your estimated shipping charges at any time by going to your shopping cart, entering your Country and Post Code and then selecting "Get a Quote".
Privacy & Security: Your privacy is important to us, we do not sell, trade or rent your details to anyone else. The information we gather is used only to enable efficient processing of your order and to occasionally notify you of any changes or promotions.
Returns & Replacements: Every endeavour is made to accurately describe and photograph all items. However, gemstone beads are a natural product and may vary slightly in colour and pattern. We want you to be completely satisfied with your purchase and will refund the cost of any items if returned for any reason within 30 days of receipt. All returns must be notified by email within 7 days of receiving goods and returns must be in their received condition, packaged properly to avoid damage and posted by Recorded Delivery. All returns must have the correct postage paid - any underpayment of postage incurring a Royal Mail charge will have this charge deducted from the refund amount. We regret that postage and packing charges cannot be refunded.
Ordering: After choosing your item, select the quantity and "add to cart". There is no minimum order quantity or minimum order charge. Every endeavour is made to keep the inventory up to date and inform you of the quantities available - these quantities do not take into account any items another shopper may place in their basket, the inventory is only updated when checkout has been completed. This means that if an item shows as "In stock" with 5 remaining and you place 5 in your basket but get the message "The requested quantity is not available" someone else has already placed that item in their cart.
Payment: The preferred method of payment is PayPal. You do not need a PayPal account to use this method - to pay by credit card, select "PayPal Direct Payment" and enter your credit card information. Your credit card is processed by PayPal, an established leader in e-commerce safety and security. Payment by cheque or postal order is also available. When you have finished shopping, then go to checkout. You may checkout as a guest or you can register your details with us. The benefits of registering are that you can proceed through checkout faster on future orders, check the status of your order and view past orders. As you proceed through the checkout process you can choose your payment method.
Viewing Orders: At any time during your shopping you can view your cart and make any amendments - changing quantities or deleting items. Your shopping cart has a life of one day - after this time it is emptied and your items are returned to inventory. If you wish to take longer over your selection, the best method is to use the "Add to Wishlist" option. From your Wishlist you can add personal comments to act as reminders, delete items or add them to your cart.
Updating Account Information: It is your responsibility to keep your account details up to date. These details are used to despatch your orders and communicate with you on the status of your orders.


Do you have a shop?: No, we are a mail order company and do not currently have a shop or showroom. We do, however, exhibit at Bead Shows throughout the year. If you would like details of the shows we attend then please contact us.
Do you sell wholesale?: No, we are a retail outlet although we aim to keep our prices very competitive and comparable to wholesalers we do not stock the quantities required for wholesaling. Trade customers who order over £100 may apply for a Trade Account to receive a 10% discount. If you are interested in applying for a Trade Account then please contact us.
How many beads do I get to a strand?: The standard length of strands is 40cm and this would give the following number of beads:-; 4mm - 100; 6mm - 66; 8mm - 50; 10mm - 40; 12mm - 33; 15x18mm - 22; Please accept this as a guide only. Strands can vary due to calibration of the stone and if you require actual numbers, please email us with the size and type of stone and we will provide you with the exact number of beads.


Will the item I receive be the same as on the Website?: We do try our best to ensure the pictures on the website look exactly like the products. Unfortunately, due to the natural variations in the stones and the different calibration settings on computer monitors, tones of colour may display differently.
Why do some beads have a "Special Price"?: We continually strive to get our stock at the very best price, negotiating discounts with our suppliers and shipping deals. Any discounts we get we pass on to our customers but we cannot guarantee these prices when the current stock is sold out so we mark these as a "Special Price".